Welcome to the Medexcellence privacy policy
Medexcellence Ltd respects your privacy and is committed to protecting your personal data. This privacy policy explains how we handle your personal data when you visit our website, use our services, or interact with us. It also outlines your privacy rights and how the law protects you.
This privacy policy is presented in a layered format for easy navigation. Please use the Glossary at the end for definitions of terms used in this policy.
IMPORTANT INFORMATION AND WHO WE ARE
Purpose of this Privacy Policy
This privacy policy aims to provide clear information on how Medexcellence Ltd collects and processes your personal data through your use of this website, including data provided when signing up for newsletters, registering for our services, or contacting us.
Our website and services are designed for adults. We do not knowingly collect data from children. If you are under 18, you must not use this website.
Please read this policy along with any other privacy notices provided on specific occasions to ensure you fully understand how and why we use your data.
Controller
Medexcellence Ltd is the data controller responsible for your personal data (referred to as "we," "us," or "our" in this privacy policy).
We have appointed a Data Privacy Manager to oversee compliance with this policy. If you have questions or wish to exercise your legal rights, please contact the Data Privacy Manager using the details below:
Contact Details
Full legal entity name: Medexcellence Ltd
Email address: support@medexcellence.co.uk
You can also lodge a complaint with the Information Commissioner's Office (ICO), the UK regulator for data protection (www.ico.org.uk). However, we would appreciate the opportunity to address your concerns first.
Changes to the Privacy Policy
This policy is kept under regular review. The advertising and cookie information was updated on 18 October 2026.
Third-party Links
Our website may include links to third-party websites or services. We are not responsible for their privacy policies or practices. When you leave our website, we encourage you to read the privacy policies of the websites you visit.
THE DATA WE COLLECT ABOUT YOU
We may collect, use, store, and transfer the following types of personal data:
Identity Data: Name, username, date of birth, title, and gender.
Contact Data: Email address, phone number, and mailing address.
Financial Data: Payment card details (when applicable).
Profile Data: Username, passwords, preferences, feedback, and interactions with our services.
Technical Data: IP address, browser type, operating system, and usage data.
Marketing and Communications Data: Preferences for receiving communications from us and third parties.
We also use Aggregated Data (statistical data) to improve our services. This data does not identify individuals directly.
HOW IS YOUR PERSONAL DATA COLLECTED?
We collect data through the following methods:
Direct interactions: Data provided when signing up, subscribing, or contacting us.
Automated technologies: Data collected via cookies, server logs, and analytics tools.
Third parties: Data from payment processors and publicly available records.
HOW WE USE YOUR PERSONAL DATA
We only use your personal data when legally permitted. The most common uses include:
To deliver services or products you request.
To improve website functionality and content.
To send marketing materials if you have opted in.
Marketing: We will seek explicit consent before sharing data with third parties for marketing purposes.
You can update or withdraw consent for marketing communications via your account settings or by contacting us.
ADVERTISING AND COOKIE CHOICES
The homepage includes a Google AdSense advertising placement. When you allow advertising in Cookie preferences, Google and its advertising partners may use cookies or similar storage and process information such as your IP address, browser details and interaction with ads to provide and measure advertising. Google may present an additional message with choices about its advertising partners and purposes. You can change or withdraw the website advertising preference using Cookie preferences in the footer; Google advertising choices can also be managed through its consent message where available. Withdrawal stops new ad requests from this placement; it does not undo information already processed. Information about how Google uses data from partner sites is available at https://policies.google.com/technologies/partner-sites.
DISCLOSURES OF YOUR PERSONAL DATA
We may share your data with:
Service providers (e.g., payment processors or IT support).
Regulators, as required by law.
Third parties involved in mergers or business acquisitions.
INTERNATIONAL TRANSFERS
Some data may be transferred outside the UK. When this occurs, we ensure appropriate safeguards are in place, such as standard contractual clauses or transfers to countries deemed adequate by the ICO.
DATA SECURITY
We have implemented security measures to prevent unauthorized access, misuse, or loss of your data. Only authorized personnel with a business need can access your data.
DATA RETENTION
We will retain your personal data only as long as necessary to fulfill the purposes outlined in this policy or to comply with legal requirements.
YOUR LEGAL RIGHTS
You have rights under data protection laws, including:
Accessing your data.
Requesting corrections.
Requesting erasure of your data.
Withdrawing consent for marketing.
You can exercise your rights by contacting us at support@medexcellence.co.uk.
GLOSSARY
Legitimate Interest: Business purposes that do not override your rights.
Performance of Contract: Data processing required to fulfill a service or agreement.
Third Parties: External service providers supporting our operations.